bk365 Privacy Policy
We take your privacy seriously. This document explains exactly what personal data bk365 collects, why we collect it, how it is used, and the rights you hold over your own information.
1. Introduction
This Privacy Policy ("Policy") describes how bk365 ("we", "us", or "our") collects, processes, stores, and protects the personal data of users ("you" or "your") who access or use the bk365 platform at bk365.vu. By registering an account or using any bk365 service, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
bk365 is committed to maintaining the trust of every player on the Platform. We collect only the personal data that is necessary to deliver our services, comply with our legal obligations, and improve your experience. We do not sell your personal data to third parties, and we do not share it with advertisers. Every piece of information you provide is treated with the highest degree of care and confidentiality.
This Policy applies to all personal data collected through the bk365 website at bk365.vu, including data collected during account registration, deposits, withdrawals, gameplay, customer support interactions, and any other use of bk365's services. If you have questions about this Policy, please contact us at [email protected].
Our Privacy Commitments
2. Information We Collect
bk365 collects personal data through several channels: account registration, identity verification, financial transactions, gameplay activity, and direct communications with our support team. The categories of personal data we collect include:
- Identity data: full name, date of birth, gender, and nationality as provided during registration or KYC verification.
- Contact data: mobile phone number (primary identifier on bk365) and email address where provided.
- Identity verification documents: national identity card (NID), passport, or other government-issued identification, together with proof of address, as required during KYC.
- Financial data: payment method identifiers (bKash mobile number, Nagad account, Rocket account, bank account number), transaction amounts, dates, and reference numbers. bk365 does not store full card numbers or full payment credentials.
- Technical data: IP address, device type, browser type, operating system, and session identifiers collected automatically when you use the Platform.
- Gameplay and behavioural data: game history, bet amounts, win/loss records, session duration, and responsible gaming tool usage such as deposit limit settings and self-exclusion requests.
bk365 collects only the minimum data required for each purpose. We do not collect sensitive categories of personal data such as racial origin, political opinions, or health data, except where strictly required by applicable law.
3. How We Use Your Information
bk365 processes your personal data only for specific, legitimate purposes. We do not use your data for purposes incompatible with those stated in this Policy. The purposes for which we use your personal data include:
- Account management: to create, maintain, verify, and administer your bk365 account, including processing deposits and withdrawals in BDT.
- Identity and age verification: to confirm that you are who you claim to be and that you are aged 21 or above, in compliance with applicable legal requirements.
- Financial compliance: to fulfil anti-money laundering (AML) and Know Your Customer (KYC) obligations, including monitoring and reporting suspicious transactions where required by law.
- Platform improvement: to analyse usage patterns, diagnose technical issues, and improve the performance, content, and design of the bk365 Platform for all users.
- Responsible gaming: to monitor gameplay patterns that may indicate problem gambling behaviour, and to facilitate player-requested tools such as deposit limits, cooling-off periods, and self-exclusion.
- Customer support: to respond to your queries, complaints, and requests made through our support channels, including email correspondence at [email protected].
Where bk365 intends to use your personal data for a new purpose not covered by this Policy, we will update this Policy and notify you before commencing that new processing activity.
4. Legal Basis for Processing
bk365 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
- Contractual necessity: processing required to perform our contract with you, including account creation, transaction processing, and gameplay services.
- Legal obligation: processing required to comply with AML regulations, KYC requirements, age verification obligations, and any other applicable legal or regulatory requirement.
- Legitimate interests: processing carried out for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your rights.
- Consent: where processing is based on your consent — for example, optional marketing communications — you may withdraw that consent at any time by contacting [email protected], without affecting the lawfulness of prior processing.
5. Sharing Your Information
bk365 does not sell, rent, or trade your personal data. We may share your personal data with the following categories of recipients only where strictly necessary for the purposes described in this Policy:
- Payment processors and mobile money providers (bKash, Nagad, Rocket, Upay, and partnered Bangladeshi banks): shared only to the extent required to process your financial transactions securely.
- Identity verification service providers: third-party KYC vendors who verify the authenticity of identity documents. These providers process data on our behalf under strict data processing agreements.
- Game content providers: licensed game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive session tokens and anonymised gameplay data to deliver their game content on the Platform.
- Law enforcement and regulatory authorities: where bk365 is required by applicable law, court order, or regulatory direction to disclose your personal data, we will do so and will notify you where legally permitted.
All third parties who receive personal data from bk365 are required to maintain its confidentiality and security, and to use it only for the purposes for which it was shared. bk365 does not authorise any recipient to further share your personal data without our prior written consent.
6. Cookies & Tracking Technologies
bk365 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and improve your experience. A cookie is a small text file placed on your device by the bk365 website. Cookies do not contain your personal financial data and cannot be used to run programs or deliver viruses to your device.
bk365 uses the following categories of cookies:
- Essential cookies: required for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without disrupting core Platform functionality.
- Functional cookies: used to remember your language preference, display settings, and login status between sessions so you do not have to re-enter these each time you visit.
- Analytics cookies: used to collect anonymised data about how visitors use the Platform — pages visited, time spent, and navigation paths. This data is used solely to improve Platform performance and content. No personally identifiable information is included in analytics data.
- Responsible gaming cookies: used to track session duration and gameplay frequency to support the Platform's responsible gaming monitoring obligations and trigger appropriate player welfare interventions where necessary.
You may manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will impair your ability to log in and use core Platform features. bk365 does not use third-party advertising cookies or cross-site tracking pixels.
7. Data Retention
bk365 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Account data and transaction records are retained for the minimum period required under AML and financial regulations, which typically extends beyond the closure of your account. After this mandatory retention period expires, your data is securely deleted or anonymised.
If you close your bk365 account, bk365 will cease using your personal data for marketing or active service purposes immediately. However, certain categories of data — particularly transaction records and identity verification documents — must be retained for the legally required period even after account closure. Once that period has elapsed, bk365 will securely purge or anonymise all retained data relating to your closed account.
8. Data Security
bk365 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include SSL/TLS encryption on all pages and data in transit, secure password hashing, access controls limiting staff access to personal data on a need-to-know basis, and regular security reviews of our systems and processes.
While bk365 takes every reasonable step to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data security incident likely to result in a risk to your rights and freedoms, bk365 will notify affected users promptly and take immediate steps to contain and remediate the incident.
9. Your Privacy Rights
As a bk365 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] with your registered mobile number and a clear description of your request. bk365 will respond to all valid privacy rights requests within a reasonable timeframe:
- Right of access: you may request a copy of the personal data bk365 holds about you, along with information about how it is being used.
- Right to rectification: you may request correction of any inaccurate or incomplete personal data bk365 holds about you.
- Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to bk365's legal retention obligations.
- Right to restriction: you may request that bk365 restricts processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested.
- Right to data portability: where processing is based on your consent or a contract with you, you may request that bk365 provide your personal data in a structured, commonly used, machine-readable format.
- Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
bk365 will not charge a fee for handling a privacy rights request unless the request is manifestly unfounded or excessive. bk365 may need to verify your identity before processing a request to ensure that personal data is not disclosed to an unauthorised person.
10. Children & Minors
bk365 is strictly an adults-only platform for players aged 21 and above. bk365 does not knowingly collect or process personal data belonging to individuals under the age of 21. Age verification checks are applied during account registration, and bk365 reserves the right to request additional proof of age at any time.
If bk365 discovers or is notified that an account belongs to a person under the age of 21, bk365 will immediately suspend that account, delete all associated personal data to the extent permitted by law, and return any deposited funds to the originating payment source. If you believe a minor has registered on bk365, please notify us immediately at [email protected].
11. Third-Party Services
The bk365 Platform integrates third-party game content from licensed providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. When you play a game supplied by a third-party provider, that provider may process certain technical data — such as a session token or anonymised player identifier — for the purpose of delivering the game. bk365 selects providers who maintain appropriate data protection standards and who are contractually bound to process data only as instructed by bk365.
bk365 is not responsible for the privacy practices of third-party providers operating their own independent platforms or websites. This Policy applies solely to personal data collected and processed by bk365 directly. If you have questions about how a specific game provider handles data, please refer to that provider's own privacy policy or contact them directly.
12. Changes to This Privacy Policy
bk365 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes to this Policy, we will update the Last Updated date at the top of this page. We encourage you to review this Policy periodically to stay informed about how bk365 protects your personal data.
Your continued use of the bk365 Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree to the changes, you should cease using the Platform and may close your account by contacting [email protected].
13. Contact Us
For all privacy-related enquiries, data access requests, correction requests, erasure requests, or complaints about how bk365 handles your personal data, please contact our support team by email at [email protected]. Please include your registered mobile number, the nature of your request, and any relevant details.
bk365 aims to acknowledge all privacy enquiries promptly and to resolve them within a reasonable timeframe in accordance with applicable data protection principles. We are dedicated to treating your personal data with the same level of respect that we would expect for our own.